Caliburn Support
Frequently Asked Questions
Quick answers about choosing a bat, custom orders, maple, shipping, returns and more.
Real Bats.
Real People.
Real Answers.
Choosing a Bat
How do I choose the right Caliburn model?
Start with how you want the bat to feel: more balanced, more barrel presence, thinner or thicker handle, and your preferred knob shape.
What’s the difference between balanced and end-loaded?
Balanced bats distribute weight more evenly and generally feel quicker through the zone. End-loaded bats carry more mass toward the barrel and give the hitter more barrel presence through the swing.
What do barrel size, handle size and taper change?
A larger barrel generally creates more barrel presence, while a smaller barrel can feel quicker and easier to control. Thinner handles can feel quicker in the hands, while thicker handles provide more material and generally more durability. Taper affects how the handle transitions into the barrel and contributes to the overall feel.
What size bat should I order?
Choose a length and weight the hitter can control consistently. Younger or newer wood-bat hitters often benefit from a lighter, more manageable setup rather than simply choosing the longest bat available.
Do you offer youth bats?
Yes. Our youth bats use Caliburn profiles in smaller sizes designed for younger hitters learning to swing wood or transitioning from metal bats.
Can someone help me choose a bat?
Absolutely. Tell us what you currently swing and what you like—or want to change—and we’ll help point you toward the right profile.
Custom Bats
What can I customize?
Our custom bats allow you to select the model, length, barrel color, handle color, logo treatment and available engraving options.
Can I add engraving?
Yes. Custom bats can include personalized engraving. Available lines and options depend on the product.
Can I use my own team or organization logo?
Yes. Custom logo options are available for team and group orders. Logo requirements and pricing depend on the artwork and number of colors.
How long does a custom bat take?
Most custom bats are built in approximately 7–10 business days before shipping.
Can I rush a custom order?
Contact us before ordering if you have a deadline. We’ll let you know what is realistically possible based on the current production schedule.
Can I change my custom order after I place it?
Contact us as soon as possible. Once production has started, changes may no longer be possible.
Wood & Performance
What wood do you use?
Our game bats are made from premium maple selected for characteristics such as grain, density and consistency.
Why maple?
Maple is dense and stiff, which gives wood bats a solid feel at contact and makes it a popular choice for high-level hitters.
Why are Caliburn bats less expensive than some other premium wood bats?
Our pricing is not based on using lower-grade wood. We focus on putting the value into the bat—premium maple, craftsmanship and quality control—without adding unnecessary markup.
Will two bats of the same model feel exactly the same?
Not always. Wood is a natural material, so small differences in grain, density and weight distribution can create slight variations even between bats made to the same profile.
Does handle thickness affect durability?
It can. A thinner handle may feel quicker in the hands, while a thicker handle provides more material through an area where wood bats commonly experience stress.
What’s the difference between traditional and flared knobs?
Traditional knobs have a more defined shape that many hitters recognize from metal bats. Flared, cone and bell-shaped knobs transition more gradually into the hand and can feel more comfortable for some hitters.
How should I hold the bat relative to the label?
For maple bats, the label is generally positioned up or down at contact so the ball strikes the strongest orientation of the grain.
How can I help my bat last longer?
Use the bat with appropriate baseballs, avoid heavily worn or dimpled cage balls when possible, keep it away from extreme heat or moisture, and inspect it regularly for damage.
Shipping & Orders
How quickly do Ready to Ship bats ship?
Ready to Ship bats are already finished and only require any selected personalization before leaving the shop. Check the Ready to Ship page for the current shipping estimate.
How do I know when my order ships?
You’ll receive shipping and tracking information when your order is fulfilled.
Do you offer local pickup?
Local pickup may be available from our Downers Grove shop. Contact us before ordering if you’d like to arrange pickup or confirm availability.
Can I visit the Caliburn shop?
Yes, but shop availability can vary. Contact us before making the trip so we can confirm someone will be there.
What if I entered the wrong shipping information?
Contact us as soon as possible. If your order has not shipped yet, we’ll do our best to help correct it.
Returns & Warranty
Do Caliburn wood bats have a breakage warranty?
Wood bats can break during normal use, so Caliburn does not offer a traditional breakage warranty. If you believe there is a workmanship issue, contact us and we’ll review it with you.
Can I return a custom bat?
Because custom bats are made specifically to your selections, they generally cannot be returned for preference or sizing changes.
What if my order arrives damaged or incorrect?
Contact us right away with your order information and photos of the issue so we can review it and help make it right.
Can unused non-custom items be returned?
Return eligibility depends on the product and its condition.
Still Need Help?
Ask An Armorer
Tell us what you’re ordering or what you’re unsure about. We’re happy to help.
Contact Us →