Refund policy
We stand behind the quality of our work and want every customer to receive exactly what they ordered. Because many Caliburn products are made specifically for the customer, return eligibility depends on the type of product purchased.
Custom Bats
Custom and personalized bats are made to order and are not eligible for standard returns or exchanges.
This includes bats with custom specifications, colors, logos, engraving, or other personalized options.
If you need to change or cancel a custom order, contact us as soon as possible. If production has not begun, we may be able to make changes. Once production has started, changes or cancellations may no longer be possible.
In-Stock Products
Unused, non-custom products may be returned within 30 days of delivery.
To be eligible for a return, the item must be:
- unused
- in its original condition
- in its original packaging when applicable
- accompanied by proof of purchase
Before sending anything back, contact info@caliburnbats.com so we can approve the return and provide instructions.
Items returned without prior approval may not be accepted.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible.
Please include:
- your order number
- a description of the issue
- photos of the product and packaging when applicable
We’ll review the situation and work with you to make it right.
Sale Items and Gift Cards
Sale items and gift cards are not eligible for return unless otherwise stated.
Exchanges
For eligible non-custom items, the easiest way to exchange an item is to contact us first.
Once the original return is approved, we can help determine the best way to get the replacement item you need.
Refunds
Once an approved return is received and inspected, we’ll notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or credit-card provider to process the refund after it has been issued.
Questions?
We’d rather answer a question before you order than have you unsure afterward.
Email info@caliburnbats.com or call 630-408-6856.