Already Ordered?
Order Help
Answers to common questions about your order, production timelines, shipping, and changes.
1
Before It Ships
Need to make a change before your order ships?
Change or cancel my order
If production hasn’t started yet, we may still be able to make changes or cancel the order. Contact us as soon as possible.
Update shipping address
If your order hasn’t shipped, we can usually update the address. Once it’s in transit, options may be limited.
Ask about a deadline or rush
Have a tournament, birthday, or hard deadline? Contact us before ordering or as early as possible and we’ll tell you what’s realistic.
Custom bat timing
Most custom bats take about 7–10 business days to build before shipping.
Local pickup question
Local pickup is available from our Downers Grove shop. We’ll let you know when your order is ready.
2
After It Ships
Your order is on the way. Here’s what you need to know.
Track my order
Your shipping confirmation includes tracking information once the order leaves the shop. You can also check order status from your customer account.
Carrier delay or delivery issue
Once a package is with the carrier, delivery timing can vary. If tracking looks stuck or something seems wrong, contact us and we’ll help review it.
Shipping rates & delivery times
Standard U.S. bat orders ship for $10, and orders $150+ ship free. Ready to Ship bats leave our shop the next business day via ground service. Most customers receive them about two business days after shipment, depending on location and carrier.
3
Something’s Wrong
Received a damaged or incorrect item? We’ll make it right.
Damaged item
Send us your order number and photos of the damage so we can review the issue.
Incorrect item received
If you received the wrong bat or item, send us your order number and a photo of what arrived.
Wrong engraving or personalization
Send us your order number and a photo of the engraving or personalization so we can compare it with the order details.
Workmanship concern
If something about the bat looks or feels incorrect, contact us with your order number and photos. We’ll review it with you.
Our Commitment
We’ll Make It Right
Every bat is handcrafted and inspected before it ships. If something’s not right, reach out and we’ll review it and take care of you.
Still Need Help?
Contact Caliburn
If your question isn’t answered above, send us your order number and a quick description of the issue. Our team usually responds within 1 business day.
Additional Resources
Helpful information about ordering, shipping, and our products.